Business Philosophy

We build strong relationships with our clients so that they, in turn, can build better relationships with their customers. To do that, we employ three basic principles:

  • Gain an understanding of each client's business and customers and develop an integrated marketing plan that addresses their unique opportunities/challenges.
  • Utilize our innovative technology to make it easier for our clients to operate while creating a positive return on their investment.
  • Support, advise and train our clients well after their solutions are set in place.

Firespring believes that a plan is only successful if we see it through to completion. If you're not experiencing a positive impact on your bottom line and stronger relationships with your customers, we're not doing our job.

That's why our support services team is always available to help you leverage your investment for maximum impact.


Support

Our support services team works extended shifts to assist our clients across five continents. Firespring offers a range of services to ensure you always have help when you need it, how you need it.

Most of our online solutions offer an ever-growing online knowledge database that contains hundreds of frequently asked questions and answers. If for some reason you can't find what you need, post a new question and our support team will follow up with the answer.


Training

When you partner with us, you have access to training programs designed to serve an internet user at any level. Ultimately, these sessions are designed to maximize the use of your solution.

You can participate in training through personal, one-on-one phone consultation or you may attend one of our webinar training programs. There are several offerings from the basics of site management to the more advanced Users Group sessions where you learn marketing strategies to help you realize a positive return on your investment.


Consulting

Firespring offers a range of consulting services that address specific marketing and internet issues. Our staff is comprised of specialists that provide technical training, seminars, workshops and informational presentations.

We offer regular, free seminars and workshops throughout North America intended to show how small businesses and organizations can make effective and affordable use of the internet to strengthen customer relationships and grow their operation.