Policies




Firespring Acceptable Use Policy

Firespring has published this Acceptable Use Policy as part of our overall effort to:

  • Provide high-quality, reliable service to our customers
  • Protect the privacy and security of our customers, systems and networks
  • Encourage responsible use of internet resources
  • Comply with applicable laws

This Policy describes the types of uses of our Website and E-mail Networks which are contrary to our objectives and which are, therefore, prohibited. To achieve our objectives, Firespring may in its sole discretion determine whether a use of the Firespring Website or E-mail Networks is a violation of this Policy. While it is not our intent to monitor, control or censor communications on the Network, when we become aware of a violation of this Policy, we may take such action as we deem appropriate to address the violation, as referenced below.

This Policy applies to all customers of Firespring services, and to all other users of the Firespring Network. This Policy supplements, but does not supersede, any contract or commitment customers have with Firespring; if such a contract restricts a use of our Network that is not addressed in this Policy, the contract will govern with respect to such use.

Prohibited Uses
Uses of the Firespring Network described below are prohibited under this Policy. These descriptions are guidelines and are not intended to be exhaustive.

Illegal/Criminal Activity
The Firespring Network may not be used in connection with criminal or civil violations of state, federal or international laws, regulations or other government requirements. Such violations include theft or infringement of copyrights, trademarks, trade secrets or other types of intellectual property; fraud; forgery; theft or misappropriation of funds, credit cards or personal information; and threats of physical harm or harassment.

Security Violations
The Firespring Network may not be used in connection with attempts—whether or not successful—to violate the security of a network, service or other system. Examples of prohibited activities include hacking, cracking into, monitoring or using systems without authorization; scanning ports; conducting denial of service attacks; and distributing viruses or other harmful software.

Firespring customers are responsible for maintaining the basic security of their systems to prevent their use by others in a manner that violates this Policy. Examples include improperly securing a mail server so that it may be used by others to distribute spam and improperly securing an FTP server so that it may be used by others to illegally distribute licensed software. Customers are responsible for taking corrective actions on vulnerable or exploited systems to prevent continued abuse.

Threats
The Firespring Network may not be used to transmit materials of a threatening nature, including threats of death or physical harm, harassment, libel and defamation.

Offensive Materials
The Firespring Network may not be used for the distribution of offensive materials, including obscene, pornographic, indecent and hateful materials.

Spam
Spam is an unacceptable use of the Firespring Network. Spam includes any of the following activities:

  • Posting a single message, or messages similar in content, to more than five online forums or newsgroups.
  • Posting messages to online forums or newsgroups that violate the rules of the forums or newsgroups.
  • Sending e-mail that may be considered to be harassing.
  • E-mails with forged packet header information.
  • Collecting the responses from unsolicited e-mail.
  • Sending any unsolicited e-mail that could be expected, in Firespring's discretion, to provoke complaints.
  • Sending e-mail with charity requests, petitions for signatures or any chain mail related materials.
  • Sending unsolicited e-mail without identifying in the e-mail a clear and easy means to be excluded from receiving additional e-mail from the originator of the e-mail.
  • Sending e-mail that does not accurately identify the sender, the sender's return address and the e-mail address of origin.
  • Using Firespring Network to violate Internet Service Provider's acceptable use policy and/or terms of service.
  • Sending e-mail after the user has asked to be removed from the mailing list.

Indirect Access
A violation of this Policy by someone having only indirect access to the Firespring Network through a customer or other user will be considered a violation by the customer or other user, whether or not with the knowledge or consent of the customer or other user. As an example, clients of Firespring are responsible for the actions of their employees and customers to whom they provide services operating on the Firespring Network. Firespring will address and attempt to resolve complaints about the actions coming out of clients systems.

In addition, this policy applies to any e-mail or content transmitted by you or on your behalf which uses an Firespring account as a mailbox for responses or promotes content hosted or transmitted using Firespring facilities, or which indicates in any way that Firespring was involved in the transmission of such e-mail or content.

Consequences
Violations of this Policy may result in a demand for immediate removal of offending material, immediate temporary or permanent filtering, blocked access, suspension or termination of service, or other action appropriate to the violation, as determined by Firespring in its sole discretion. When feasible, it is Firespring's preference to give notice so that violations may be addressed voluntarily; however, Firespring reserves the right to act without notice when necessary, as determined by Firespring in its sole discretion. Firespring may involve, and will cooperate with, law enforcement if criminal activity is suspected. Violators may also be subject to civil or criminal liability under applicable law. Refunds or credits are not issued in connection with actions taken for violations of this Policy.

Incident Reporting
Any complaints regarding violations of this Policy by an Firespring customer should be directed to support@firespring.com. Where possible, include details that would assist Firespring in investigating and resolving the complaint (i.e., expanded headers and a copy of the offending transmission).

Revisions to this Policy
Firespring policies are subject to change without notice. Clients of Firespring are bound by the most recent policies that are posted online and available for download at any time. Please visit www.firespring.com/clients/policies.html for the most recent version.

Rev. 10/07



Firespring E-mail Hosting Policy

  • As with any service provided by Firespring, users of our e-mail hosting services are bound by the current terms of our Acceptable Use Policy.
  • No user may send Unsolicited Commercial E-mail (UCE), otherwise known as spam. UCE is defined in our Acceptable Use Policy.
  • E-mail will not be kept on the server for more than 120 days. E-mail older than 120 days will be automatically removed from the server whether or not it has been accessed, downloaded or read.
  • E-mail may not be kept on the server for more than 45 days after it has been accessed, downloaded or read.
  • Please keep attachments below 5MB in size. Attachments over 30MB in size are prohibited.
  • Any single account that has not been accessed for 180 days will be automatically removed. Removal of the account will result in the loss of all messages on the server at that time and the refusal of future messages. Firespring will attempt to serve notice of account terminations to the postmaster account of the affected domain one week prior to termination. It is the responsibility of the client to ensure that a postmaster account exists and is checked regularly.
  • Firespring reserves the right to suspend service for any account determined to be spreading e-mail viruses, purposefully or accidentally, until the client can prove that the infected systems have been cleaned.
  • Firespring is not responsible for any damages, real or otherwise, caused by:
    • Failure or delay of mail systems
    • Viruses spread via e-mail
    • Unsolicited or unwanted e-mail
  • Clients are encouraged to protect every computer that is or will be connected to the internet with current virus protection software.
  • If you have any questions regarding this policy, please contact our support services department at support@firespring.com

Revisions to this Policy
Firespring policies are subject to change without notice. Clients of Firespring are bound by the most recent policies that are posted online and available for download at any time. Please visit www.firespring.com/clients/policies.html for the most recent version.

Rev. 10/07