Policies and Security
We are committed to protecting your privacy and being transparent about how we collect and use data.
Terms and Conditions
Return/Refund Policy
Refunds are returned using the original method of payment. If payment was made by credit card, your refund will be credited to that same credit card. Please contact us to discuss any necessary return or refund.
Delivery Standards
If shipping is needed, orders are shipped by UPS, FedEx or USPS. We will alert you to the planned shipping method and time frame. If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
Email Support Guidelines
Last Updated 05/1/2024
- We will provide assistance with server settings when setting up new accounts. Support documentation is provided and available for self-service here.
- Email delivery will be confirmed via webmail.
- Firespring is unable to support third-party email client issues (e.g., Outlook, Mac Mail, Thunderbird, etc.). We will verify that email is sending and receiving through webmail and that there are no other known service issues.
- We will assist in resetting passwords via the Springboard.
- Firespring will confirm that all necessary domain and routing configuration is valid.
- Firespring’s security processes require us to confirm identity before we access any client email account. We will ask for verbal acceptance to access your mailbox on your behalf via contact information we have on file or other publicly available contact information for your organization.
- Status can be found at status.firespring.com or status.apps.rackspace.com.
- The maximum size of an email box is 25 GB.
- The maximum size for an email attachment is 50 MB.
- Other account suspensions may occur if virus or other malicious activity is detected. Once you confirm removal of viruses, we will work with you to reactivate your account.
Transparency in Coverage
Last Updated 06/30/2022
Transparency in Coverage Final Rules (TiC Final Rules) require group health plans and health insurance issuers to disclose on a public website detailed pricing information in three separate machine-readable files (MRFs). To meet this requirement, the MRFs can be accessed at transparency.auxiant.com. This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
